TECHNICAL QUESTIONS

Q.What is the difference between Patent, PU, Stretch and Leather material?

A.Patent, either patent leather or patent pu, the latter being a man made material, has a very shiny, almost mirror like appearance. Pu, short for polyurethane, is a semi-shiny to non-shiny man made material designed to be less expensive than leather. Stretch, either patent or pu, is a thin, stretchable material, which allows it to fit to the contours of the feet or legs. Leather, usually having a supple and comfortable feel and with a texture pattern, is the highest quality material of all used in shoemaking.

Q.How do you convert a man’s shoes size to a lady’s shoes size?

A.Shoes fit differently. Our best rule of thumb is a two-size increase. A man’s 9 converts to a woman’s 11. Please check our conversion chart for more information.

Q.How can I remove glue marks on the shoes?

A.Use lighter fluid. Ordinary lighter fluid applied to a white rag will remover the glue. You can also use glue thinner which can be purchased from any shoe repair shop

Q.How can I clean a shoe in patent material that has been on display and collected dust?

A.Use Patent Glow, which is one of the accessory items we sell. Do NOT use water or alcohol as they may rid the material of its shininess.

Q.What if the shoes don’t fit, can I return them?

A.Yes, as far as they are unworn, in original shoebox and within 14 days of delivery date. However, all returns are subject to a 15% restocking charge.

Q.How long does it take for you to ship my order?

A.We ship your order usually within three business days. Depending on the level of urgency, you can select a shipping option such as Next Day Early AM, Next Day Air, Second Day Air, Three Day Air, or regular Ground.

Q.Can you deliver to a PO Box?

A.No, we ship via UPS and FedEx only and, unfortunately, neither carriers deliver to a PO Box.